We're here to help.
Most issues are solved by the protocol ladder (IKEv2 → OpenVPN UDP → OpenVPN TCP) or a different server — but when you need us, here's how to reach us.
In-app feedback
For connection failures, tap the feedback button in the app right after the failure — it includes the technical log we need to fix it.
Self-serve answers
Check the FAQ and the protocol guide — the two pages that resolve the majority of tickets.
What to include in your email
A few details help us answer in one round-trip instead of three:
For connection problems
Your Android version, the protocol you tried (IKEv2 / OpenVPN UDP / TCP), the server country, and whether you're on WiFi or mobile data.
For everything else
A short description of what you expected, what happened instead, and a screenshot if the issue is visual. We reply to every message.
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